Auri Peru COVID-19 Protocols

We at Auri believe that the COVID-19 pandemic has changed the way the world will travel for years to come. We know that planning a trip to Peru seems a bit risky at this time, but if you feeling concerned about traveling to a faraway country where you do not know the ‘COVID customs’, we want to make you feel as safe as possible when traveling with us.

Some lines below you will find our new policies to give you the maximum assurance of travel flexibility and safety, that we can possibly give. Now, as we are facing new times, Auri are once again at the fore of the industry.

Before Booking

BOOKING WITH FLEXIBILITY

Travel with confidence with us. Considering that plans can be changed at short notice, you can change your travel dates incurring costs or other penalties. The new way of travel demands flexibility and consequently, Auri has put in place a new policy that is “You can change your travel dates within 30 days of travel, without losing your booking deposit”.

CANCELLATIONS

Prior to 30 Days of Traveling

Your booking deposit with Auri is 100% refundable, as long as you cancel before 30 days of travelling. Should you not be able to travel due to COVID-19, we can change your travel dates. subject to availability and seasonality, without additional costs at all.

Any vendor expenses will be refunded according to each vendor’s policy. In the majority of cases we have secured assurances from vendors that they will issue either refunds or vouchers, so that you can rebook your trip at a later date, at no extra charge. There are of course exceptions and should this be the case, we will endeavour to recover as much of your money back from our partners with no guarantees. Please enquire with our team if you have any doubts or would like to make specific requirements.

Within 30 Days of Traveling

In the event of cancellation within 30 days of intended travel, the Auri deposit is non-refundable (but it may be possible to defer). We will endeavour to recover your funds from our vendors, but cannot guarantee the amounts.

PAYMENTS:

We appreciate that paying the full balance for your holiday 60 days or more in advance, when it’s not clear if your trip can take place is a daunting prospect. To provide further reassurance, we have agreed with our suppliers to make balance payments as late as 30 days prior to departure, allowing us to ensure your trip is viable before asking for any balance payment.

There are some exceptions to this added flexibility, which may include bookings over the Christmas and New Year period. Should this apply to your booking, we will communicate it to you in advance.

For added piece of mind, all client funds deposited with us or suppliers are held in a distinct ring-fenced account, until such time as they become payable.

PROTECTION AND INSURANCE

We cannot advise on who to book your cancellation insurance with but we work closely with a couple of insurance companies we will be delighted to refer you to.  We are aware that very few insurance companies are offering insurance in the event of cancellation unless you become ill with the virus itself. However, in the current circumstances, we do think this coverage is necessary and would strongly recommend that you book cancellation insurance prior to your trip. This way you will be fully covered in case any one of the members in your travel  group has a positive result during the period when cancellation penalties apply (typically 45 to 30 days), or when you take the compulsory PCR test 72 hours prior to departure.

We strongly recommend getting a series of quotes and discussing your personal requirements in detail with an insurance broker in order to find the best policy for you.